A cell phone is only as good as the carrier that provides the signal. One could easily devote as much time to researching call plans and call reception as they could to choosing cell phones. Finding good data on this can be difficult, as choosing a wireless carrier involves analyzing so many variables that many online review sites wont even touch the subject.
According to J.D. Power and Associates, the quality of cell phone services has reached such a high standard across the board that there was no longer a reason to own a traditional phone line anymore. Yet nothing can be more confusing than statistics. According to comScore Networks, a whopping one in four cell phone customers are not satisfied with their wireless carrier. With such an astonishingly large statistic, its clear that cell phone signal technology is still in its adolescence. Ask any of your friends about cell phone reception horror stories and theyll have plenty of fireside tales to tell you. J.D. Power and Associates also asserts that call carrier customers who did not have their complaints resolved by customer service were six times more likely to switch carriers. But heres the rub: If one isnt satisfied with ones cell phone, its easy enough to get another one. But dropping a cell phone carrier is another matter. The advent of phone carrier contracts with cancellation penalty fees has largely come about to combat cell phone carrier dissatisfaction . Even the advent of 3G Networks, which was announced with great fanfare, still hasnt quelled a considerable percentage of cell phone customers that are not happy with their carriers. The following is brief rundown of which carriers rank best.
As said by comScore, Verizon as a Wireless Service Provider has continuously raked tops in both coverage and service. And, surprisingly, a low six percent of their customer break the contract.
AT&T/Cingular come in second, just behind Verizon. Alltels customer service contract breakers are more numerous, coming in at 9 percent, while Sprint/Nextel have an even higher dissatisfaction rating at 11 percent. At the bottom of the heap is T-Mobile, with 15% of customers wanting to break out of contract obligations.
Keep in mind that the above comScore survey is not location specific and it also uses the ration of contracts being broken as the main deciding factor for popularity. J.D. Power and Associates confirms that Verizon is the leader, but also mentions that this leadership is more specific to the Northeast (Verizon has the strongest coverage in the Northeast). And T-Mobile that had the lowest rating with comScore, ranked first for the Southwest, according to JD Power and Associates. Moreover, Verizon ranks lower when speaking in terms of the CDMA mobile telephones that run it. These CDMA rather than GSM phones tend not to accept Subscriber Identity Modules (SIM Cards) which prevents their use when travelling overseas. Another downer is that Verizons rates are considerably higher that the competition and their billed appear to be complicated to read.
Sprint is also very popular in the Southwest, according to J.D. Powers and Associates. But J.D. Powers and Associates also concedes that Sprint ranks lowest in call quality. The PcMagazime survey also confirms that Sprint ranks lowest in call quality. The PCMagazine survey also gave T-Mobile a rank as the best carrier in terms of pricing. This is second to Alltel when it comes to service plan options. GSM cell phones, and a wide variety of them can be used on the T-Mobile network these GSM/SIM card compatible phones also enabe you to use the one overseas.
Prepaid cell phones deserve their own category all together. Virgin Mobile won the highest marks, just ahead of TracFone and T-Mobile respectively. Verizon, AT&T , follow in order of decreasing popularity, with poor Sprint/ Nextel once again at the bottom of the heap.
Which carrier you choose may depend not only on how many phone calls you need to make but also on what part of the country you will be using your phone. Also if you travel a lot internationally and even what type of cell phone will best suit your needs. It pays to do the research and ulimatley avoid being trapped in a contract that you are unhappy with.
According to J.D. Power and Associates, the quality of cell phone services has reached such a high standard across the board that there was no longer a reason to own a traditional phone line anymore. Yet nothing can be more confusing than statistics. According to comScore Networks, a whopping one in four cell phone customers are not satisfied with their wireless carrier. With such an astonishingly large statistic, its clear that cell phone signal technology is still in its adolescence. Ask any of your friends about cell phone reception horror stories and theyll have plenty of fireside tales to tell you. J.D. Power and Associates also asserts that call carrier customers who did not have their complaints resolved by customer service were six times more likely to switch carriers. But heres the rub: If one isnt satisfied with ones cell phone, its easy enough to get another one. But dropping a cell phone carrier is another matter. The advent of phone carrier contracts with cancellation penalty fees has largely come about to combat cell phone carrier dissatisfaction . Even the advent of 3G Networks, which was announced with great fanfare, still hasnt quelled a considerable percentage of cell phone customers that are not happy with their carriers. The following is brief rundown of which carriers rank best.
As said by comScore, Verizon as a Wireless Service Provider has continuously raked tops in both coverage and service. And, surprisingly, a low six percent of their customer break the contract.
AT&T/Cingular come in second, just behind Verizon. Alltels customer service contract breakers are more numerous, coming in at 9 percent, while Sprint/Nextel have an even higher dissatisfaction rating at 11 percent. At the bottom of the heap is T-Mobile, with 15% of customers wanting to break out of contract obligations.
Keep in mind that the above comScore survey is not location specific and it also uses the ration of contracts being broken as the main deciding factor for popularity. J.D. Power and Associates confirms that Verizon is the leader, but also mentions that this leadership is more specific to the Northeast (Verizon has the strongest coverage in the Northeast). And T-Mobile that had the lowest rating with comScore, ranked first for the Southwest, according to JD Power and Associates. Moreover, Verizon ranks lower when speaking in terms of the CDMA mobile telephones that run it. These CDMA rather than GSM phones tend not to accept Subscriber Identity Modules (SIM Cards) which prevents their use when travelling overseas. Another downer is that Verizons rates are considerably higher that the competition and their billed appear to be complicated to read.
Sprint is also very popular in the Southwest, according to J.D. Powers and Associates. But J.D. Powers and Associates also concedes that Sprint ranks lowest in call quality. The PcMagazime survey also confirms that Sprint ranks lowest in call quality. The PCMagazine survey also gave T-Mobile a rank as the best carrier in terms of pricing. This is second to Alltel when it comes to service plan options. GSM cell phones, and a wide variety of them can be used on the T-Mobile network these GSM/SIM card compatible phones also enabe you to use the one overseas.
Prepaid cell phones deserve their own category all together. Virgin Mobile won the highest marks, just ahead of TracFone and T-Mobile respectively. Verizon, AT&T , follow in order of decreasing popularity, with poor Sprint/ Nextel once again at the bottom of the heap.
Which carrier you choose may depend not only on how many phone calls you need to make but also on what part of the country you will be using your phone. Also if you travel a lot internationally and even what type of cell phone will best suit your needs. It pays to do the research and ulimatley avoid being trapped in a contract that you are unhappy with.
About the Author:
Article by Cathy L. Kimble in which she observes many carriers. She subcribes to and uses Verizon Wireless Phones because they offer superior service. She gets her Verizon LG Cell Phones at cellkraze.com. They sell them without the contract.
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