There is a substantial increase in massage chair importers that are bringing in low quality chairs and selling them through various channels. In response to some of our customers that have experienced bad situations, I personally surveyed a number of venues such as the internet, home shows and county fairs for such importers. The result of input from my customer's experience and first hand insight from my surveys has yielded the following list of 5 key tips on how to avoid being taken.
1. Massage Chair Components are Critical: Ask what country the main components are from. The critical components are the motors and the pc board. The motors should be made in Japan and the pc board should be from either Japan or Singapore. If the components are from other locations, then these components are of inferior quality and subject to short life spans or in other words - junk!
2. Check Out the Warranty: There are 2 things to check on the warranty. First, what is the coverage offered? Second, can the company cover the warranty? For a $3,000 massage chair, you should get 3 years parts, 3 years labor and minimum 90 days in home technician service. Now, the more important question, will they be around to make good on the warranty! You need to go with a reputable massage chair maker. One that has retail clients such as chain stores, etc. There are too many massage chair vendors that are just one man operations and may not be there down the road.
3. Our Massage Chair is From Sanyo's Factory: One of the more interesting sales claims we came across with surprising frequency is that their chair is from a major brand's factory. The salesperson says they get their massage chair from them. I guess we are supposed to think that Sanyo is going to private label their chair to a guy who sells at a home show? The interesting thing is his price. Why is it so low compared to the real Sanyo. It doesn't make sense to us and shouldn't make sense to you either!
4. Can't Find the Kitchen Sink: We were surprised at how some of the booths were set up for some vendors at Home Shows and County Fairs. There are many manufacturer's that display at these shows and they will have 1 or 2 models to try. On the other hand, there are small importers that just got a container load of everything but the kitchen sink. Their booth is piled high with the stuff and they have a massage chair crammed in there as well. Be careful, that the chair being offered wasn't just the last great deal he got. Because after the sale, the chair becomes your problem. They may not have a national technician service network or even parts on hand. Go with the major brands and you will not regret it!
5. The Deal is Too Good to Be True: Finally if a chair is selling way below market value of a name brand chair. You may be thinking, Wow, I can't believe the deal I am getting. It is almost too good to be true. Well, we hate to say it, but? Chances are it is too good to be true! Stay away! You're probably buying a refurbished chair or a piece of absolute junk. You get what you pay for!
With the help of our customers, we offer you these nuggets of advice when shopping at a home show or county fair. There are many excellent massage chairs at these events. It is a great venue to take a break and try one. You will find the major manufacturers at these events and can take advantage of their special show price. Just make sure if you are seeing too good of a deal, then dig a little deeper to avoid some of the pitfalls we point out for you.
1. Massage Chair Components are Critical: Ask what country the main components are from. The critical components are the motors and the pc board. The motors should be made in Japan and the pc board should be from either Japan or Singapore. If the components are from other locations, then these components are of inferior quality and subject to short life spans or in other words - junk!
2. Check Out the Warranty: There are 2 things to check on the warranty. First, what is the coverage offered? Second, can the company cover the warranty? For a $3,000 massage chair, you should get 3 years parts, 3 years labor and minimum 90 days in home technician service. Now, the more important question, will they be around to make good on the warranty! You need to go with a reputable massage chair maker. One that has retail clients such as chain stores, etc. There are too many massage chair vendors that are just one man operations and may not be there down the road.
3. Our Massage Chair is From Sanyo's Factory: One of the more interesting sales claims we came across with surprising frequency is that their chair is from a major brand's factory. The salesperson says they get their massage chair from them. I guess we are supposed to think that Sanyo is going to private label their chair to a guy who sells at a home show? The interesting thing is his price. Why is it so low compared to the real Sanyo. It doesn't make sense to us and shouldn't make sense to you either!
4. Can't Find the Kitchen Sink: We were surprised at how some of the booths were set up for some vendors at Home Shows and County Fairs. There are many manufacturer's that display at these shows and they will have 1 or 2 models to try. On the other hand, there are small importers that just got a container load of everything but the kitchen sink. Their booth is piled high with the stuff and they have a massage chair crammed in there as well. Be careful, that the chair being offered wasn't just the last great deal he got. Because after the sale, the chair becomes your problem. They may not have a national technician service network or even parts on hand. Go with the major brands and you will not regret it!
5. The Deal is Too Good to Be True: Finally if a chair is selling way below market value of a name brand chair. You may be thinking, Wow, I can't believe the deal I am getting. It is almost too good to be true. Well, we hate to say it, but? Chances are it is too good to be true! Stay away! You're probably buying a refurbished chair or a piece of absolute junk. You get what you pay for!
With the help of our customers, we offer you these nuggets of advice when shopping at a home show or county fair. There are many excellent massage chairs at these events. It is a great venue to take a break and try one. You will find the major manufacturers at these events and can take advantage of their special show price. Just make sure if you are seeing too good of a deal, then dig a little deeper to avoid some of the pitfalls we point out for you.
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